AboutYour Questions Answered
1. About us
AllPoints Fibre builds and operates wholesale fibre networks using an open access architecture that is underpinned by next generation design principles and precision timing. Whilst we are building our networks to support the future digital requirements of the UK market, our primary goal is to exceed customer expectations for internet speeds anywhere the AllPoints Fibre network serves an Internet Service Provider (ISP) customer with an ethos of “fairness” and community partnership.
When our new network is completed, AllPoints Fibre anticipate that customers and wider society will begin to treat their internet access as a utility service with a resilient connection, where future generations will not need to worry about their broadband reliability ever again.
The open access nature of our network fosters true equivalence across the retail ISP market, creating a level playing field where competition will surround value and customer service, which means technically that our AllPoints Fibre infrastructure is available to many competing ISPs simultaneously on equal terms, therefore creating a genuinely competitive market framework to compete for the end-user (home or business subscriber) business.
This competitive environment ensures that the end-user gets the best possible price and the best possible service out of their chosen ISP, offering speeds of up to 10 Gigabits (10,000Mbps) per second, as well as faster options for enterprise customers and mobile providers along the route of the network.
Founded in 2021 and part of Fern Trading (advised by Octopus Investments), AllPoints Fibre have established a leadership team sourced from a global cohort, all of whom have deep-rooted experience in national FTTP deployments, in markets within and outside of the UK. This means AllPoints Fibre can earn ISP customers’ trust, as our approach reduces the inherent migration risks from copper to fibre broadband, noting that AllPoints Fibre regard the UK’s mythical Fibre-to-the-Cabinet (FTTC) approach was just another copper service delivered by incumbents that misleads consumers’ expectations of a fibre service.
As a team, we are united by the conviction that the future economic health of our nation depends on best-in-class internet connectivity for everyone, across every community and demographic, and we are privileged to play a vital role in supporting the government’s ambitions of rolling out fibre infrastructure across the UK.
An Open Access Network is a business model where a network owner provides and operates the physical infrastructure of a broadband network which independent Service Providers then use to offer services to consumers (e.g. Homes, Businesses, Hospitals, Schools etc.).
It is essentially, a high-performance digital road system. Just as a single unified road system is shared by all the vehicles using these roads, an Open Access Network shares transport in the same way. The Network Owner/Operator only sells wholesale access to Service Providers who offer any combination of retail services (e.g. internet, video, voice) and other innovative services (e.g. Smart City, Smart Home, Public Safety, Emergency Communications, Telemedicine, Ageing-in-Place Applications).
The ”Open Access” nature of our network means that our infrastructure is made available to multiple Service Providers. We only provide the network and fibre connection point for homes and businesses etc., and do not provide services over the fibre. The end-user subscriber can get internet access and Wi-Fi from many Internet Service Providers (ISPs) who operate on our network. This model was created to put all ISPs on equal terms, creating an open and competitive market among them to compete for business – ensuring the end-user, gets the best possible price and service.
It is important to note that there are many types of Open Access model – with varying levels of quality and efficiency when it comes to network build, the operating systems in place and commercial models on offer.
AllPoints Fibre prides itself with best-in-class wholesale provisioning, building networks are that are: Open Access, Software-Defined (ie Fully Automated), Neutrally Operated and Fibre Dense.
Our unified partnership approach encourages multiple Fibre Owners to co-exist, be that Real Estate Owners, Developers, Private Investors or Local Authorities themselves. Positioning fibre in the ground as an investable asset and aggregating multiple fibre owners drives ubiquitous coverage. This combined with the stimulation of competition as a result of our Open Access network, is the catalyst for societal change and is fundamental to addressing the digital divide.
Our Open Access network also prevents the unnecessary duplication of infrastructure. If each ISP had to lay their own fibre, driveways and roads would be dug-up constantly. With AllPoints Fibre’s Open Access network, all ISPs can make use of the same infrastructure. This is also far more economical and leads to better pricing.
We, at AllPoints Fibre, design, build, install and maintain the high speed, open access fibre network in your area and provide your home or business with a fibre connection point.
An Internet Service Provider (ISP) is the company you pay to provide you with connectivity to the internet over our network. They use our connection point to provide you with internet access and Wi-Fi.
2. Getting Connected
The term “fibre” is commonly used to refer to ‘fibre optic technology’. Fibre is made of glass and is the most stable and sustainable material over which to deliver data and internet services. Data is transmitted over fibre in pulses of light. Since light can travel through glass at incredible speeds, it is possible, that one day, with the right equipment, internet traffic [data] will be able to travel at the speed of light. Fibre, therefore provides the medium for some of the fastest internet experiences.
Misleading use of “fibre” in advertising: it is likely that your current internet connection is made up of a combination of fibre optic cables and traditional copper wires.
The majority of UK households and businesses receive their broadband over networks that are only partially fibre. Fibre terminates at a street cabinet with the final connection to the consumer being delivered over copper phone wire or cable. This is known as FTTC (Fibre-to-the-Cabinet). In current advertising, it is common for these products to be described as ‘fibre’ broadband, despite the limited capabilities of these services when compared with the next generation 100% fibre services.
The UK is one of the few countries in the world that permits misuse of “fibre” in advertising - using the word “fibre” to describe broadband services which are partly delivered using copper wires is misleading consumers.
Fibre-to-the-Premises (FTTP) represents a step-change in quality of broadband – in speed, reliability and consistency. The FTTP acronym is often interchanged with FTTH (Fibre-to-the-Home). FTTP is an all- encompassing term referring to the connection of a residential or business premises to fibre optic networks. FTTH is associated with fibre connections to single or multi-dwellings. This means a fibre optic strand is linked directly to your home. It is a thin strand of glass used to transmit pulses of light that carry an incredible amount of data.
Fibre can carry various types of data across the network which allows you to set-up your entire digital life, at home, over your high speed internet fibre connection. This creates a world of possibilities, providing you with access to things like streaming of movies and music, access to online educational content, online gaming, video calling family and friends, security and voice services.
Fibre internet is the most stable and reliable type of internet in the country as it is not affected by poor weather conditions and electrical interferences from power lines, nearby cabling, radio frequencies and so on. It also has more capacity than other broadband channels which allows you to run multiple devices and multiple online activities in your home all at once.
You will be ready to connect once our network build is completed in your area. We will provide you with build notification material several weeks ahead of dig-start in your area.
You will have the opportunity to future-proof your property and schedule an installation of your fibre connection with AllPoints Fibre ahead of choosing a service from one of our Internet Service Provider (ISP) partners, to suit your budget and broadband requirements.
Options available:
- Schedule an installation of your AllPoints Fibre connection without ordering a service (you can order a service at a later stage, from your chosen ISP when convenient for you, to suit your budget and broadband requirements);
- Once we’ve laid the AllPoints Fibre network in your street, you will be able to choose an ISP and schedule your installation all at the same time with your chosen ISP.
If you would like us to keep you up-to-date on when you can connect, and provide further details on the options available to you, please register your interest via our Contact Form .
The time it takes to roll out our network across your community varies depending on its size, the kind of construction we are undertaking and any issues that might come up. While you see our teams actively building in your area, there are other factors to consider, to ensure the end-result is world-class and future-proof. If you would like us to keep you up-to-date on when you can connect, please register your interest via our contact form
You will have the opportunity to future-proof your property and schedule an installation of your fibre connection with AllPoints Fibre ahead of choosing a service from one of our Internet Service Provider (ISP) partners, to suit your budget and broadband requirements.
Options available:
- Schedule an installation of your AllPoints Fibre connection without ordering a service (you can order a service at a later stage, from your chosen ISP when convenient for you, to suit your budget and broadband requirements);
- Once we’ve laid the AllPoints Fibre network in your street, you will be able to choose an ISP and schedule your installation all at the same time with your chosen ISP.
If you would like us to keep you up-to-date on when you can connect, and provide further details on the options available to you, please register your interest via our Contact Form .
AllPoints Fibre works with Internet Service Providers (ISPs) who provide broadband packages over our networks. To find out if our network is in reach of your home and which ISPs are available, please contact us via the contact form
When you purchase a package from your ISP, the service won’t be activated until your fibre has been installed and your profile has been loaded.
You can still connect if you don’t own your home but we will need written permission from your landlord. To find out more and start the process, please register your enquiry via the contact form and select the “Wayleave-related” topic dropdown.
If you have a business based at home and you are in reach of our network, you can choose to connect via one of our Internet Service Provider (ISP) partners.
You will have the opportunity to future-proof your property and schedule an installation of your fibre connection with AllPoints Fibre ahead of choosing a service from one of our Internet Service Provider (ISP) partners, to suit your budget and broadband requirements.
Options available:
- Schedule an installation of your AllPoints Fibre connection without ordering a service (you can order a service at a later stage, from your chosen ISP when convenient for you, to suit your budget and broadband requirements);
- Once we’ve laid the AllPoints Fibre network in your street, you will be able to choose an ISP and schedule your installation all at the same time with your chosen ISP.
If you would like us to keep you up-to-date on when you can connect, and provide further details on the options available to you, please register your interest via our Contact Form .
We offer speeds of up to 10 Gigabits (10,000Mbps) per second, as well as faster options for enterprise customers along the route of our network - via our Internet Service Provider (ISP) partners. Businesses can request more information via our contact form.
You will have the opportunity to future-proof your property and schedule an installation of your fibre connection with AllPoints Fibre ahead of choosing a service from one of our Internet Service Provider (ISP) partners, to suit your budget and broadband requirements.
Options available:
- Schedule an installation of your AllPoints Fibre connection without ordering a service (you can order a service at a later stage, from your chosen ISP when convenient for you, to suit your budget and broadband requirements);
- Once we’ve laid the AllPoints Fibre network in your street, you will be able to choose an ISP and schedule your installation all at the same time with your chosen ISP.
If you would like us to keep you up-to-date on when you can connect, and provide further details on the options available to you, please register your interest via our Contact Form .
AllPoints Fibre works with a range of specialist Business Internet Service Provider (ISP) partners across the UK. Register your interest via our contact form and we will put you in touch with one of our specialist Business ISP partners.
You will have the opportunity to future-proof your property and schedule an installation of your fibre connection with AllPoints Fibre ahead of choosing a service from one of our Internet Service Provider (ISP) partners, to suit your budget and broadband requirements.
Options available:
- Schedule an installation of your AllPoints Fibre connection without ordering a service (you can order a service at a later stage, from your chosen ISP when convenient for you, to suit your budget and broadband requirements);
- Once we’ve laid the AllPoints Fibre network in your street, you will be able to choose an ISP and schedule your installation all at the same time with your chosen ISP.
If you would like us to keep you up-to-date on when you can connect, and provide further details on the options available to you, please register your interest via our Contact Form .
If your development is within one of our build areas, our expert planning and deployment teams can get you connected to our future-proof network. Register your interest via our contact form, and select the “Developer-related” topic dropdown to start the process.
AllPoints Fibre designs, builds, operates and installs next generation high speed internet networks and provides wholesale connectivity to multiple Residential and Business Service Provider partners, Local Authorities and Developers. Once the network is installed on your development, residents and businesses will be able to take services from our range of Service Provider partners.
Property values increase, on average, by 2-4% and sell or rent faster when a property benefits from 100% fibre internet speeds. Buyers and tenants are becoming increasingly conscious of the speed and reliability of their internet connection. With AllPoints Fibre’s next generation high speed internet network, you get access to the fastest, most reliable gigabit-enabled future-proof offering in the marketplace, direct to the door of every unit within your development. We’re keen to work with you every step of the way to ensure our network fits seamlessly into your development. Register your interest via our contact form, and select the “Developer-related” topic dropdown to start the process.
If you are leaving a home where AllPoints Fibre is already installed, please only take the Internet Service Provider’s (ISP) router that plugs into the AllPoints Fibre Optical Network Unit (ONU) that is fixed to the wall. The ONU is a home fixture/fitting, each one has a unique serial number that is linked specifically to the property where it is installed. It will not work anywhere else.
The new homeowner can take over your line or you will need to cancel your service via your ISP. If you move into an area where we have an existing network, you can transfer your service to your new home. However, please notify your ISP of your plans, so that they can log the change onto our system as well.
If you move into a home with existing AllPoints Fibre and there is already an Optical Network Unit (ONU) mounted to a wall inside your home, you will only need a service activation in order to access the internet. Once you contact an Internet Service Provider (ISP) of your choice, to place an order, let them know that you already have our fibre installed in your home.
Once you have placed your order with your chosen ISP and it has been accepted and processed, your connection will be activated. If there appears to be any issues on your line prior to activation, we should be able to rectify this remotely. In the unlikely event that you will require a technician visit, we will send a technician to your home.
Following our fibre line activation, your ISP will activate your internet service and provide you with a Wi-Fi enabled router. The process for router installation differs from ISP to ISP, please ask your ISP for clarity. Once your Wi-Fi router is installed, your set-up is complete and you will be able to start experiencing your new next generation high speed internet.
3. Building Our Networks
Our Community Engagement Team will hand-deliver a letter up to 6 weeks before we start to build in your area. This will be followed by further notifications closer to completion of the network build. There will be plenty of opportunity to ask questions. We can also keep you up-to-date if you leave your details with us via our Contact Form
You will have the opportunity to future-proof your property and schedule an installation of your fibre connection with AllPoints Fibre ahead of choosing a service from one of our Internet Service Provider (ISP) partners, to suit your budget and broadband requirements.
Options available:
- Schedule an installation of your AllPoints Fibre connection without ordering a service (you can order a service at a later stage, from your chosen ISP when convenient for you, to suit your budget and broadband requirements);
- Once we’ve laid the AllPoints Fibre network in your street, you will be able to choose an ISP and schedule your installation all at the same time with your chosen ISP.
If you would like us to keep you up-to-date on when you can connect, and provide further details on the options available to you, please register your interest via our Contact Form.
To keep disruption to a minimum, we use a range of construction methods. In most cases, work typically lasts around 2-3 days outside each property.
When AllPoints Fibre decides to rollout next generation high speed internet networks across communities, whether it be a village, town or city, it will first plan the entire infrastructure route very carefully. We then communicate our plans to the Local Authority.
Once construction work is able to proceed, AllPoints Fibre starts the civils phase of the project. The civils phase involves the digging of trenches, driveway crossings, planting of joint boxes, installation of access chambers etc.
Following the civils phase of the project, fibre work begins. Fibre is blown into underground ducts, and once the fibre has been distributed, it then needs to be connected and tested.
Once all of the civils and fibre work in an area has been completed, AllPoints Fibre enters the reinstatement phase and works to restore the condition of the roads and pavements. Once these have been restored, the fibre is in the ground and all necessary testing carried out, the area is then a “live” fibre area, making it possible to order and book installations via our Internet Service Provider (ISP) partners.
AllPoints Fibre installs the network on your street using a range of build techniques. In most cases, we place a small black box in the ground on the boundary of your property. Once you sign-up to the AllPoints Fibre network with an ISP, AllPoints Fibre Installation Engineers will agree on a preferred installation route from the connection box to your property.
You will have the opportunity to future-proof your property and schedule an installation of your fibre connection with AllPoints Fibre ahead of choosing a service from one of our Internet Service Provider (ISP) partners, to suit your budget and broadband requirements.
Options available:
- Schedule an installation of your AllPoints Fibre connection without ordering a service (you can order a service at a later stage, from your chosen ISP when convenient for you, to suit your budget and broadband requirements);
- Once we’ve laid the AllPoints Fibre network in your street, you will be able to choose an ISP and schedule your installation all at the same time with your chosen ISP.
If you would like us to keep you up-to-date on when you can connect, and provide further details on the options available to you, please register your interest via our Contact Form .
There may be a delay between when the civils work takes place and when reinstatement takes place. This is because AllPoints Fibre brings in specialist reinstatement teams to work on the entire area once all civils work in that area is complete.
We therefore ask for your patience during this time and promise that we will not leave the area until driveways, roads and pavements, affected by the network build, have been attended to.
You will be able to access your property as normal throughout the build. During construction our team may need to dig a narrow trench in the pavement outside your home, but they will cover this to allow access if necessary.
You will receive a Construction Notice Postcard 2-4 weeks before any works on your street, informing you of the planned construction dates.
If you have any questions or concerns, please just ask the team outside or contact us via our Contact Form or call 0800 538 5542.
Before we start construction, we will let you know that we are coming. Our Community Engagement Team will knock on each door to explain the project. We will also hand deliver a letter 4-6 weeks before construction starts, and a further Construction Notice Postcard 2-4 weeks before construction starts, which will explain the process and provide dates for construction.
The time it takes for us to install our new next generation high speed internet network varies depending on the size of the area, the construction technique and any complications with the network build. Safety and exceptional future-proof quality is our primary objective. We may be in your area for a few weeks but we are usually outside each property for 2-3 days. We will be in touch before we start any construction in your area.
If you live on a private road, AllPoints Fibre will need to get written permission from the landowner before we start installing our network. Please register your enquiry via our contact form and select the “Wayleave-related” topic dropdown. Contact Form
If you live on a privately-owned new-build development, AllPoints Fibre will need to obtain written permission from the landowner before we start installing our network. Please register your enquiry via our contact form, selecting the “Wayleave-related” topic dropdown, and provide either the landlord name or managing agent details. Contact Form
We position our Street Cabinets and other network assets as inconspicuously as possible whilst ensuring that they are in a suitable position to service the properties around them.
We are sorry to hear that you are unhappy. Our cabinet locations have been chosen for optimum connectivity for the surrounding premises in the area. Unfortunately, we are unable to remove them.
No, all equipment installed will remain the property of AllPoints Fibre Limited.
We are sorry to hear that you have encountered a problem during construction. Please let us know the details on our Contact Form and our Customer Service Team will be in touch within 24 hours. Alternatively, you can call us on 0800 538 5542.
Our teams are always delighted to hear positive feedback. Please fill out our Contact Form or call 0800 538 5542.
A Wayleave is written consent allowing us to install and maintain equipment at a private property. Once a Wayleave is entered into, we are given legal rights under the agreement itself and the Electronic Communications Code to carry out installation work and ongoing maintenance and repairs.
A Wayleave is required for all work carried out on private property*. This includes private roads and shared driveways, in addition to buildings. Multiple Wayleaves are required for routes where the land and building are owned by separate parties.
What a Wayleave will cover will depend on the plans attached and the way it is drafted. Wayleaves can cover a variety of scenarios – a specific route; an entire building or a portfolio of properties.
*There will be occasions where we will not be required to carry out new construction of our own as we will be able to use existing duct and pole infrastructure already in the ground. This entails conducting Physical Infrastructure Access (PIA) works on private land with a PIA Access Agreement whereby we are solely looking for access to a property to use existing infrastructure, to simply, for example, lift chamber lids.
The sooner the agreement is signed and returned to us, the sooner we can begin working on the rollout of our next generation high speed internet network to your properties.
A Wayleave is indefinite. It is an ongoing agreement allowing us to maintain the network apparatus/equipment.
The full cost of the network infrastructure is absorbed by us as part of our investment in the region. Note: “Non-Standard” installations are subject to survey. Any costs incurred will be dealt with on a case-by-case basis.
4. Fibre Installation
Once you have placed your service order with your Internet Service Provider (ISP), you will be able to schedule your installation.
You will have the opportunity to future-proof your property and schedule an installation of your fibre connection with AllPoints Fibre ahead of choosing a service from one of our Internet Service Provider (ISP) partners, to suit your budget and broadband requirements.
Options available:
- Schedule an installation of your AllPoints Fibre connection without ordering a service (you can order a service at a later stage, from your chosen ISP when convenient for you, to suit your budget and broadband requirements);
- Once we’ve laid the AllPoints Fibre network in your street, you will be able to choose an ISP and schedule your installation all at the same time with your chosen ISP.
If you would like us to keep you up-to-date on when you can connect, and provide further details on the options available to you, please register your interest via our Contact Form .
Your installation appointment will take between 2-4 hours depending on the complexity of the installation. Please note that there are exceptional cases where the installation can take much longer. Once the package you have purchased from your ISP is activated, you will gain access to the world of fast, uncapped, reliable internet.
You will need to be present during the installation as you will need to sign-off on the work once it has been completed. You may also be required to assist the Installation Engineers if furniture needs to be moved out of the way. If you are unable to be present for the installation, you can nominate someone else to be there on your behalf, provided they are 18 years of age or older and are able to make decisions in relation to the installation.
NOTE: once the installation has been signed-off, any route changes or moving of the Optical Network Unit (ONU) at a later stage will be at an additional cost.
Your Installation Engineer will go through a number of steps to carry out your Fibre-to-the-Premises (FTTP) installation.
There are 2 main elements to an FTTP installation:
- Feeding a fibre cable to a new Customer Termination Box (CTB). These boxes are used to terminate fibres in FTTP networks outside customers’ premises. They are watertight and mounted on the outer wall of a house or building.
- Installation of an FTTP modem, known as an Optical Network Unit (ONU), inside the property, which is attached to the router/hub (usually provided by the chosen Internet Service Provider ISP).
Inside the property: A hole is drilled from the internal wall to the outside of the property with a fibre cable fed from the ONU modem to the CTB outside. There is some flexibility on where the ONU modem is installed, so you don’t have to locate it next to your existing telephone point.
Outside the property: the Installation Engineer joins (“splices”) the internal fibre optic cable (going from the ONU modem to the CTB) to the fibre optic cable coming from the access network.
An Ethernet cable (connected to the ‘Port’ terminal on the ONU modem) is used to connect the hub/router.
The focus for the Installation Engineer will be the quality of the final connection, and light levels will be measured to ensure the connection is reliable and robust.
With everything working, the Installation Engineer will be able to confirm FTTP performance is excellent and demonstrate downlink (over 10 times greater than with FTTC) and uplink (over 100 times greater than FTTC) throughputs. Latency is also noticeably improved, with pings considerably lower than with FTTC.
The installation of both elements typically takes about 2 hours.
5. Technical Support
This is a fibre converter that will deliver your connection to the AllPoints Fibre network. During installation, the ONU will be mounted on a wall inside your home. Your Wi-Fi Router connects to this ONU via an Ethernet cable.
A Router is a device that communicates between the internet and the devices in your home that connect to the internet.
To benefit from the gigabit speeds offered by your new AllPoints Fibre network, you should ensure that you and your devices are able to take advantage of the new potential speeds. Your chosen Internet Service Provider (ISP) will be able to give you all the advice you need but here is some useful background information:
- Consult with your ISP who will supply you with a router or provide you with an approved list of compatible routers. NOT ALL ROUTERS ARE COMPATIBLE.
- Wired connections are generally better for gigabit speeds because of their reliability and lack of interference. It is particularly important to sort out the wired connection from our Optical Network Unit (ONU) to your Router. The ONU is our custom-made network equipment – a fibre converter that ensures your connectivity to the AllPoints Fibre network.
- As most of you will be connecting to gigabit services through a wireless Router, you should check that your devices support the latest standards to benefit from the promised speed. Wi-Fi 6 is the latest Wi-Fi standard, although Wi-Fi 6 recently received an upgrade, to Wi-Fi 6E, that can deliver even better performance.
- Your ISP will normally provide you with a free Router but it is important to check that the free Router is compatible with gigabit internet. Older devices will work but at a lower speed.
The difference between the words “broadband” and “internet” is you use your broadband connection to access the internet. Broadband refers to the means which you get online and connect to the internet. For example, you buy a broadband package from your Internet Service Provider which gives you access to high speed internet, through your internet connection.
We, at AllPoints Fibre, design, build, install and maintain the high speed, open access fibre network in your area and provide your home or business with a fibre connection point.
An Internet Service Provider (ISP) is the company you pay to provide you with connectivity to the internet over our network. They use our connection point to provide you with internet access and Wi-Fi.
Bandwidth is the amount of traffic or data that can be sent to and from your connection.
6. Protecting the Vulnerable
The UK has been moving away from out-dated copper-based landlines to alternative technologies such as mobile phones, cordless phones and fibre services for years. Most people are aware of the fact that in the event of a power outage, their fibre-based landline will not operate. This is not an issue for most people as a mobile phone can be used as back-up.
To ensure access to 999 emergency calling for all those who may need it and peace of mind that in a power outage, they can still call for help - all Retail Service Providers (i.e. your chosen Internet Service Provider) have a responsibility to tell their customers that if there is a power cut, service will be down and they will not be able to make 999 calls. If they are a ‘vulnerable customer’, then they should be offered solutions such as a mobile phone or a back-up battery supply free of charge. If not classed as ‘vulnerable’, then it is chargeable to the customer.
AllPoints Fibre provides its Service Provider partners with a robust fibre network enabling them to provide best-in-class internet connectivity and services to their customers. This means that they are in a position to provide the necessary back-up services to customers, in line with their code of practice.
- Your Internet Service Provider will be able to help you with any queries relating to the safeguards they have in place during a power outage, and solutions for ‘vulnerable customers’.
This service is free-of-charge. Your Internet Service Provider will be able to help you with any queries relating to 999 services for sign language users.
Please visit this Ofcom site for more information: New 999 video call service launches for sign language users - Ofcom